About
Highly analytical Economics graduate and entrepreneurial leader with a proven track record in community building, operations management, and product development across fintech and blockchain sectors. Adept at driving strategic initiatives, optimizing processes, and fostering engaged communities, with recent success in developing innovative budgeting and CRM platforms. Combines a holistic problem-solving approach with a self-starter mentality to deliver impactful results and enhance user experiences.
Work
Irregulars CNFT
|Community & Project Manager
Remote, Nigeria, Nigeria
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Summary
Spearheaded community engagement and product development initiatives for a novel cryptocurrency and NFT project, driving strategic growth and token creation.
Highlights
Directed a 5-member committee in the successful design and implementation of multiple NFT drops, significantly boosting project visibility and community participation.
Managed the committee responsible for the conceptualization and successful creation of $IRG, an irregular cryptocurrency token, establishing foundational elements for the project's ecosystem.
Ensured prompt and effective resolution of end-user inquiries, maintaining high community satisfaction and trust within the rapidly evolving crypto space.
Developed and disseminated critical shift reports and major community announcements, fostering transparent communication and informed decision-making.
Dacoco GmbH (Alien Worlds)
|Community & Operations Support Lead
Remote, Nigeria, Nigeria
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Summary
Led community engagement and operational support for a global blockchain gaming platform, ensuring high user satisfaction and efficient information management.
Highlights
Managed comprehensive community records and financial documentation, ensuring 100% data accuracy and immediate accessibility for internal audits.
Orchestrated community engagement for the Africa division as Head for 6 months, expanding regional presence and moderating high-volume discussions across platforms like YouTube.
Provided dedicated end-user support for over 36 hours weekly, consistently resolving inquiries promptly and improving user experience through timely feedback integration.
Prepared and disseminated critical shift reports and community announcements, ensuring transparent communication and informed decision-making for platform enhancements.
Renager
|Field Operations & Strategic Relations Manager
Remote, Nigeria, Nigeria
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Summary
Drove operational efficiency and strategic partnerships, leading team development and external relations for business expansion.
Highlights
Led a 5-member official team in developing and successfully proposing a comprehensive business plan to local and state governments, securing critical stakeholder buy-in.
Designed and implemented a high-efficiency business-to-customer communication strategy, which remains in use and has demonstrably improved customer engagement and satisfaction.
Streamlined departmental processes and continuously identified areas for improvement, enhancing operational efficiency and team productivity.
Recruited, interviewed, and trained new employees, cultivating a skilled team capable of effectively executing departmental objectives.
Modet Ventures
|Community Growth & Support Manager
Remote, Nigeria, Nigeria
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Summary
Orchestrated multi-platform community growth initiatives and customer support strategies, collaborating cross-functionally to enhance customer value and retention.
Highlights
Collaborated with Marketing and Product teams to launch successful campaigns and develop educational content, driving feature adoption and maximizing customer lifetime value.
Designed and executed multi-platform community growth initiatives, significantly expanding user engagement and fostering a vibrant online presence.
Recruited and trained a team of new customer service agents, enhancing overall support capabilities and ensuring high-quality service delivery.
Served as the primary point of contact for complex customer issues and community disputes, mediating conflicts to ensure timely, empathetic, and professional resolution.
Partnered with Sales and Customer Success teams to align community strategies with broader retention and revenue goals, contributing to overall business objectives.
Plain Pyramids Investment Limited
|Lead Customer Service Representative
Remote, Nigeria, Nigeria
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Summary
Managed customer complaints and led a team of service agents, ensuring high-quality support and compliance with government regulations.
Highlights
Provided swift first-line solutions for customer inquiries and complaints regarding accounts and services, maintaining high customer satisfaction rates.
Recruited and trained new customer service agents, enhancing team capabilities and ensuring consistent service quality.
Facilitated the exchange of critical information between the company and the Federal Government through the Bank Of Industry, ensuring regulatory compliance and smooth operations.
Ensured team members continuously developed essential skills for effective job performance through ongoing training and support.
Education
University of Ibadan
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B.Sc.
Economics
Skills
Community & Customer Relations
Community Management, Customer Support, Client Relationship Management, Stakeholder Engagement, Digital Communication, Conflict Resolution, Content Moderation, Live Chat Support, Email Support.
Operations & Project Management
Operations Management, Project Management, Process Optimization, Team Leadership, Training & Development, Time Management, Remote Team Collaboration, Strategic Planning.
Product & Fintech Innovation
Product Development, Blockchain Technology, NFT Development, Cryptocurrency, Fintech Solutions, CRM Platform Development, Budgeting Software, Startup Operations.
Analytical & Strategic
Data Analysis, Problem Solving, Strategic Initiatives, Risk Assessment, Cybersecurity Awareness, Continuous Learning, Adaptability.
Projects
BudgetIt Platform Development
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Summary
Developed and launched BudgetIt, a household budgeting platform designed to empower users with intuitive financial tracking and management tools.